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Programme Terms and Conditions

Bailey Balfour Asia Pacific Pte. Ltd. is a company registered in Singapore under company number 201512731D (“Bailey Balfour” or “The Company” or “We” or “Our” or “Us”).

The following constitutes the terms and conditions (“T&C”) to which participants (“Participant” or “You” or “Your”) agree when you are registered with our Bailey Balfour Coach Certification programme (“The Course”).

If You are a company, entity or organisation signing on behalf of your employee(s) or member(s), the terms “You” and “Your”, as used throughout the T&C, apply to both your employee(s) and the company, organisation or entity, as applicable.

Please read these T&C carefully, and contact us if you have any questions.

Bailey Balfour reserves the right to review and update these Terms & conditions periodically at its sole discretion. BY ACCEPTING THESE T&C, EITHER BY CLICKING A BOX INDICATING YOUR ACCEPTANCE OR BY EXECUTING A REGISTRATION TO THE COURSE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

Our collection and use of personal information is described in our Privacy Policy.

Our Course

About Coach Certification programme

Bailey Balfour’s Coach Certification programme runs virtually over a 6-12 month period and is open to participants globally.

In this unique programme, participants become confident in coaching in a workplace setting and coaching clients about their working life.

Participants learn and imbed the core coaching skills in depth. They have plenty of time to practice and observe others in small groups during the programme. This is augmented with modules about coaching in organisations and coaching tools and techniques.

The programme includes virtual classroom workshops, peer coaching, observed coaching, mentor coaching and also some self-directed learning time.

Sessions are between 1-3 hours long, to fit a busy work schedule.

Join Us


Interested parties may apply for the course personally, or through your corporation.

Your registration with us is effective only upon our express acceptance as well as full payment of the Course fees.

We reserve the right to refuse, suspend, or cancel any registration at our discretion. Such refusal, suspension, or cancellation shall not affect either party’s statutory rights and liabilities.

Fees and Modes of Payment

Full payment of the Course fees is due at the time of registration and must be received before commencement of Course.

Payment can be made by credit card, debit card or bank transfer. We will give you access to the Course when full payment has been made. The Course fees shall cover the course registration and participation, and Course content.

In cases where registration and payment is done by companies, organisations or entities, with payment terms that differs from this T&C, we will accept registration and payment only if a valid Purchase Order containing acceptable payment terms and conditions is provided. Any funds received on your behalf in excess of the full enrolment fee will be returned to payer.

We reserve the right to issue invoices in an electronic format. All fees are exclusive of applicable GST or similar taxes which will be charged in accordance to the law.

Cancellations and Refund Policy

Rescheduling, Cancellation, and Refund of the Course

For any foreseeable events or events which we have control, we will give you at least one (1) week notice should it become necessary for us to cancel or reschedule the date of delivery of the provision of any part of the Course. For unforeseeable events or events that are not within our control, we will endeavor to provide as much notice as possible for any cancellations or rescheduling.

If a Course is cancelled by us and we are not able to reschedule the Course on a date within six (6) months from the date of cancellation, we will refund all Fees received from you without further liability to you.

Participant’s Cancellation and Refund of the Course

The following terms of cancellation shall apply to all requests for cancellation of the Course by you:

  • We will only accept cancellations that are made in writing.
  • Participants may apply for a refund within 14 calendar days of the start date of the course. No refunds will be given thereafter.
  • All refunds will incur an admin fee (currently at 500 SGD but may change).


We are unable to refund the Course fees, whether partially or fully, or offer a transfer, if you fail to attend any part of the Course that you are booked into. This provision is to be read with condition 1, part 6, of the Ground Rules.

Mode of Refund

All refunds, if approved, will be made through your original mode of payment only.

Course Administration

Ground rules

It is a fundamental condition of this T&C that you comply with our Ground Rules as a participant of the Course. The Ground Rules can be found here.

Course Modifications

While we take pride in our Course, unexpected events do occur. Bailey Balfour reserves the right to cancel, interrupt, relocate, or reschedule any course or to modify any course content or the point value or weight of any assignment, quiz, or other assessment. Course is subject to the Disclaimers and Limitation of Liability sections below.

Availability of Service

We strive to provide the Course content to you in a timely manner, throughout the duration of the Course. To that end, we will take all reasonable efforts to provide uninterrupted access of the Courses to you.

In the event that the provision of the Courses is cancelled or interrupted by: force majeure, events beyond our reasonable control, by a death in the trainer’s family, illness of the trainer, Government edict or regulation, acts of God, power outages, acts of computer hackers and others acting outside the law, software issues, server downtime, increased Internet traffic or downtime, programming errors, regular maintenance of the system, third party system issues and other related reasons, we will take also all commercially reasonable steps to ensure that provision of the Course is restored within a reasonable period of time.

If the relevant force majeure event persists for more than four (4) months starting from the first date of the Course being interrupted or cancelled in relation to the event, this agreement between you and us will be automatically terminated. In that event, Course fees will be pro-rated/ refunded to your original mode of payment (client to advise if this is okay). For avoidance of doubt, We shall not be liable for any direct or indirect losses that You may suffer as a result of cancellation, interruption or rescheduling of Courses.

Conditions for Graduation

The conditions for graduating from the Course are specified under part 7 in our Ground Rules.

Disclaimer of Participant-Company Relationship

Nothing in these T&C or otherwise with respect to your participation in the Course establishes any relationship between you and Bailey Balfour. We are independent contractors with respect to each other and nothing in this Agreement is intended to or shall operate to create any association, partnership, joint venture, employment or agency relationship of any kind between us.

Your Content

Participant Content

During the Course, you may share your content (“Participant Content – that are not personal data “), with Bailey Balfour, instructors, and/or other Participants. You retain all intellectual property rights in, and you are responsible for, the Participant Content you share.

Nothing in these T&C shall restrict other legal rights. We may have to Participant Content, for example under other licenses. We reserve the right to remove or modify Participant Content for any reason.


Bailey Balfour welcome your suggestions, ideas, comments, and other feedback regarding the Course (“Feedback”). By submitting any Feedback, you grant us the right to use the Feedback without any restriction or any compensation to you. By accepting your Feedback, Bailey Balfour does not waive any rights to use similar or related Feedback previously known to Bailey Balfour, developed by its employees or contractors, or obtained from other sources. For avoidance of doubt, we will not be publishing your feedback without express consent.


We care about the security of our Participants. While we work to protect the security of your account and related information, Bailey Balfour cannot guarantee that unauthorized third parties will not be able to defeat our security measures.

The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk and you agree not to hold us responsible for any breach of security while accessing the internet that is out of our control. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We rely on third party provider systems and platforms in the provision of the courses. We cannot guarantee that their system is secure and that the data shared with us through the system will be secure or kept confidential.

Third Party Content

Through the Course, you may access and/or use content provided by instructors, other Participants, and/or other third parties and links to websites and services maintained by third parties. These contents are provided on as is basis. Bailey Balfour cannot guarantee that such third-party content will be free of material you may find objectionable or otherwise inappropriate or contains malware or other programs or codes that may harm your computer, mobile device, or any files therein. You accept that you access these contents at your own risk and Bailey Balfour disclaims any responsibility or liability related to your access or use of such third-party content. 


Bailey Balfour is committed to maintaining the confidentiality of the participant’s personal information and undertakes not to divulge any of the participant’s personal information to any third party without the prior written consent of the student SUBJECT TO the obligation of Bailey Balfour to disclose to any government authority any information relating to the Participant in compliance with the law and / or to the organisation conferring / awarding the qualification / certification. For the full term of our privacy obligation please see here.

Intellectual Property Rights

Confidential Information

We will disclose information relating to: our methodologies, ideas, know-how, techniques, systems and tools (“the Confidential Information”) for the purpose of the performance of the Course and your personal development (“the Purpose”).

You undertake not to use the Confidential Information for any purpose except the Purpose, without first obtaining Our written agreement.

You undertake to keep the Confidential Information secure and not to disclose it to any third party.

The undertakings as written above apply to all of the information disclosed by Us to You (whether the same is marked confidential or not), regardless of the way or form in which it is disclosed or recorded but they do not apply to: a) any information which is or in future comes into the public domain (unless as a result of the breach of this Agreement); or b) any information which is already known to the You and which was not subject to any obligation of confidence before it was disclosed to You by Us.

You will, on Our request, return all copies and records of the Confidential Information to Us and will not retain any copies or records of the Confidential Information.

The undertakings this clause will continue in force for 3 years from the date of this T&C signing.

Intellectual Property, Licensing, and Derivative Works

We retain all intellectual property rights (including without limitation copyright, moral rights, design rights, trademarks and patents) whether the same is registered or not and all other rights in any Course delivered and any other document, report, content or other materials that are provided to you in the performance of the Course (“Our Materials”), but you shall have a non-exclusive limited license to use the same for personal development only.

You shall not directly or indirectly resell, distribute, adapt, create derivative work, register or attempt to register or in any way use Our Materials (and you shall ensure that any third party within your reasonable control do not resell or use Our Materials) in the course of any business activity. Reproduction or distribution of Our Materials we provide in the performance of the Course is strictly prohibited.

Limitation of Liability

Nothing in these T&C shall limit or exclude our liability which cannot be limited in law. Our liability is limited to direct losses, damages, costs and expenses directly caused by our negligence (“Liabilities”) but subject always to the following exclusions and limitations as written below.

We will not be liable to you if the Liabilities are caused by the acts or omissions of any other person or due to the provision to us of incomplete, misleading or false information, if they are caused by a failure to act on our advice or a failure to provide us with relevant information.

We will not be liable to you for any delay or failure to perform our obligations under this T&C, unless otherwise expressly agreed. In any event, our maximum liability is limited to the amount of fees we have collected from you.




In the provision of the Course we may prepare information, reports, and other materials (“Information”). We give no warranty as to the completeness or accuracy of any Information we provide or with respect to any views and/or opinions expressed within such Information, whether or not our own.

Any views, opinions, or statements made by us whether in the Information or otherwise arising out of or in connection with the provision of the Course are not intended to constitute legal, financial, or any other professional advice and should not be relied upon or treated as a substitute for specific professional advice relevant to the circumstances. We accept no responsibility for any views, opinions or statements made by us or from any reliance on any Information we provide during the Course, which whilst given in good faith, are not professional views, opinions or statements, and are subject to change without notice.

Law and Jurisdiction

This Agreement shall be governed and construed in accordance with the laws of Singapore. Generally, any dispute arising from or in connection to this agreement shall be resolved by arbitration in Singapore.

Where a dispute relates to the intellectual property belonging to Bailey Balfour, or the existence, validity, applicability, or termination of these T&Cs, parties may refer the dispute to the court of competent jurisdiction.

General Terms


All words and expressions in these terms and conditions expressed in upper case shall carry the same meaning as those words defined in brackets. Unless the context otherwise requires, references to the singular include the plural and references to the masculine include the feminine and vice versa. The headings contained in these terms and conditions are for convenience only and do not affect their interpretation and all references to legislation shall include any subsequent amendments or variations and including implementing regulations made from time to time.

Revisions to the Terms

Bailey Balfour reserves the right to revise these T&C at its sole discretion at any time. Any revisions to the T&C will be effective immediately upon posting by Us. For any material changes to the T&C, we will take reasonable steps to notify you of such changes.

Severability; Waiver

If it turns out that a particular provision of these T&C is illegal, invalid, or otherwise unenforceable by reason of the laws of Singapore, where these T&C are intended to be effective, such provision shall be severed and deleted, and the remaining T&C shall survive and continue to be binding and enforceable.

If the Participant does not comply with these T&C, and Bailey Balfour does not take immediate action, this does not indicate that the We relinquish any rights that it may have (such as taking action in the future).

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